Perfecthost Web Hosting

Support Area
FAQ
The "FAQ" page gives quick advice and answers many questions you may have. Be sure to check here.

E-mail Support
Please read all the information below as many common issues are listed here to help you get your site up and running fast. If the answer is not below or in the support manuals, then email your request to support@perfecthost.net .

Since we do not have the authority to make changes with your domain name, we can not transfer the name for you.

To transfer your domain name to be hosted with Perfecthost, you must make the appropriate changes with the registrar that you used to register the domain name. Please use the above Name Server information to transfer your domain name to.

If you registered your domain name at Register.com, go here for more information.
http://www.register.com/faq/dns.cgi?1|2167126033|#1

If you have registered your domain name with another registrar, contact that registrar to find out how to make changes.

E-mail Settings
The email on your account will only work after the name is working meaning when you type www.yourdomain.com and it works apply the following to your email software on your computer. Incoming email: yourdomain.com and the outgoing email is your ISP setting.

3rd party software.
We do not support other companies products meaning we offer a wide selection of programs for our customers. We however are busy maintaining the servers your sites are on and do not have the time to learn all the products that are offer. We add products as the systems will allow and it is up to you to seek out the knowledge to use these items. We however can refer you to a place to find some help.

Down Servers.
Perfecthost always try to avoid this and has had extremely good uptime, but it happens to all hosts. We will not process or answer emails when servers are down. We are busy getting the servers back up. The servers are monitored 24 hours per day, and we know if a server goes down. We will answer the email when we get the systems back online. However, it is our pleasure to help you and keep you informed. A network status and news page will soon be available in the event of an emergency, so that we may keep you informed.

Server abusers.
We maintain our servers with all customers in mind and we reserve the right to refuse business to anyone at any time. We rarely have to enforce this policy; and when we do, it is for all of our customers' benefit.